Frequently Asked Questions
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Q:
What payment methods do you accept on line?
A:
We accept Mastercard or Visa credit card or PayPal payments online.
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Q:
What payment methods do you accept off line?
A:
Mastercard or Visa credit cards. Also money order within Australia and direct pick up from our premises.
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Q:
How much will a particular item cost to ship?
A:
View any page of products. The freight costs for those products will be displayed on the left hand side of the screen in "Shipping within Australia" or "Shipping outside Australia".
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Q:
How do I select the correct foam surround repair kit for my speakers?
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Q:
How can I order from you on line?
A:
Click "buy" on any item. Follow the steps through to the on line checkout. Enter all your details as they are requested.
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Q:
Does Speakerbits have secure on line ordering?
A:
Yes. When you proceed to the page where you enter your personal information, look for the yellow padlock that appears on the bottom right of your screen. Click on it to view our security certificate. You will see that we have 128 bit SSL encryption wich is as safe as internet banking.
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Q:
What are your hours of business?
A:
Please view the contact details page above right for our opening hours.
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Q:
Can Speakerbits repair my speakers?
A:
Yes almost certainly we can restore your speakers to the highest standard of originality possible. We specialise in Britsh, Euro and USA made speakers.
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Q:
Are items displayed on your pages in stock?
A:
If an item is listed on one of our pages, then it is in stock. This means it can be shipped within two business days. The only exception is Ortofon SPU cartridges which ship in two to three weeks.
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Q:
How to ship your speaker to us?
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Q:
Shipping costs and services
A:
- Shipping costs vary hugely across our wide product range. That's why the exact shipping cost for each item within a category
will appear on the left hand side of the screen below the menu.
when you view any page of items.
- Charges for both postal service and UPS are displayed.
- You can select your preferred service at the checkout page.
- When you place your order. Options for Australian customers
may include Australia Post, local courier delivery (Melbourne metro)
or overnight courier.
- Note that if you order more than one item, shipping costs will usually stay the same. For example shipping costs for repair kits are given
for one to five similar items. This will be confirmed on the checkout page when you place your order.